Forum Discussion
Absolutely Terrible Experience with Assurant - Avoid Them at All Costs!
I recently dealt with Assurant, and I cannot express how utterly disappointed and frustrated I am with their abysmal customer service. My ordeal began when I needed a replacement phone, and it took a...
Assurant has to be one of the worst companies ever! I paid $31 to have my screen fixed on May 25th 2024 by the Jamaica Repair Center since it was the closest repair center to Brooklyn NY where I live. Been with T-Mobile 20 years. I've been working the last 12 days while awaiting an email or text message from the repair center which never came. Today is my day off so I decided to call Assurant to get an update just for the Assurant agent to tell me that repair center is no longer available. Assurant than proceeds to give me 4 different locations according to my address on file. Two of them being in New Jersey which is a complete different state and the other two being in Long Island which is in New York State but not New York City. Any of these locations would be close to a two hour drive each way, while waiting 3-4 hours or even more to wait to get a phone screen repaired. For me to have to dedicate a whole work shift of more than 8 hours just to save some money is unacceptable. So I had no choice but to now pay the $108.00 to more than likely receive a refurbished phone. I was excited when I heard it was just $29 plus tax to fix my screen. I knew it was too good to be true since you have to sacrifice your entire day just to save some money. Time is priceless so I could've ordered a replacement device 3 weeks ago instead of having to write the dissertation. I would've literally spent more money traveling to the four repair centers the agent gave me than the actual cost to fix the screen on my phone. T-Mobile and Assurant needs to address this problem since I know I'm not the only customer who is experiencing this horrible customer service.
