Forum Discussion
Account Suspended For Seemingly No Reason
Hi all, I went in to my local T-Mobile store today and 1) Switched from a pre-paid account to a post-paid account (Magenta Max) and 2) ordered the new iPhone 13 Pro. The rep assured me that I wou...
Resolved--had to message a rep through the app to get the issue fixed.
This just happened to us today. Went into a T-Mobile store today to buy new phones and switch over from a different carrier. New phones are having to be shipped, so the associate activated our current phones and said we can use them until the new phones come in. We confirmed that we could send and receive text messages and calls, and left. A couple hours later, I get a notice that our account is suspended. It says I have to make a payment, but our account shows $0 due and won't let me make any payment. Now, we can't make or receive phone calls, and I'm not able to contact any support right now since it's evening during the weekend. As a new customer, I'm livid and this is beyond frustrating.
