Assurant return damaged device package Empty!!

Saralit wrote:

I have been a customer of Tmobile for the last 16 years and have filed 3 claims 2 damaged phones and 1 stolen. I have paid $4,608.00 in total for insurance on my devices. $42,240.00 for phone service. 
I am beyond upset and no is not even the amount I am erroneously being charged by assurant through T-mobile. But is the scam that assurant is able to get away with! 
This is my story, I accidentally damaged my phone in September and filed a claim with assurant for this phone to be replaced, my claim was approved next day and I received my replacement. I sent the damaged phone back to assurant on September 14th and received a notification it was received September 17th in their York PA warehouse. I received a letter in November stating phone was not received, so I called assurant and their Rep stated that they had actually received the phone but the package had not been scanned in. Then I get a charge on my T-Mobile account in December stating assurant never received their damaged device. I call assurant and again I am told the device was received but the packaged had not been scanned. I wait a week and call again and now another rep is telling me the package I sent was empty and it was received empty, so I ask why would I claim a damaged phone and then keep it. Why would I send an empty package and taken the time to tape it and mail it and track it just so I could be told package was received but it is empty so you have to pay full price for a refurbished phone replacement. This is definitely a scam and there is no way that our packages arrive empty. It makes no sense my phone was literally in pieces due to car accident who would steal a damaged phone that had no use. Please T-Mobile investigate assurant and please find another insurance provider for your customers.

This is unbelievable how many people deal with this! I am dealing with the same thing! I sent in the device in september and they waited until the end of november to add 500 dollars for the phone that they said I did not return but I did. They automatically took out the money after I went to the store and got a collections hold on it. When I called to get a refund the person said someone took off the hold, took out the money, and put the hold back on and that that shouldn't have happened. They sent the refund in just for me to be told the refund was not approved. I called back and am currently waiting for the money to be refunded. I called assurant to get this off of my bill in november and they told me it was their fault and that the package was not scanned and that she would leave a note and it would take up to 2 billing cycles to come off. Well now I called today (december 10th) for me to talk to 16 different people! and all of them tell me there is no device in the package!!! I know I sent it back I have a picture for when I sent it out. They continued to tell me "I'm sorry I understand you're frustrated but there is nothing in the device therefor you have to pay the 500 dollars". I have not gotten anywhere with them and have to pay 500 dollars even though I did what they said and sent the phone back. They told me that there is nothing in the package but then proceeded to tell me they cannot scan the IMIE code so there's nothing in the package. Then I had a guy tell me that assurant would not accept a package that does not have a weight to it after I asked them why I would send an empty package. So he says that but then proceeds to say the package is empty. On top of that I kept asking if the reason they cannot accept the package is because the IMIE code was not in there (Small pieces of the phone were in the package because my fiance ran his phone over with the lawn mower and we sent back what was left of the phone that we could find) and the person just kept saying that the package was empty. I said did you look at the package in person? He said it is empty and so it cannot be scanned. The 16 people I talked to just kept going in circles and telling me I have to pay and that the package was empty and did not help with anything. I was on the phone for over 3 hours and eventually kept asking for the persons higher up supervisor to which they put me on hold and said they would get the supervisor just for the last guy to tell me over 3 hours later that he would have the highest boss call him tomorrow. I am sure that will not happen. They took my entire paycheck the day I was paid except for 120 dollars. I have a car payment, car insurance, a mortgage, a bed, credit cards and health insurance due this week, as well as 3 dogs that need food.