Assurant robbed me for my money.

It is my duty as a human being to warn another person of ASSurant. They are the WORST experience I have had as a 13 year customer. Until now I've never had a problem with TMobile, but you are judged by the company you keep. Although not the same company, they are affiliates and it shows bad practice by keeping in partnership of providing insurance to their clients.

I put in a claim two days before Christmas expecting some delay (despite promise of two day shipping), but my package was lost in transit after waiting 5 days. Ok, not a huge deal you'd think, just send a replacement. They tell me I have to wait for a 10-12 business day wait period for an investigation. OK (angrily) I have no choice so I suck it up and wait. On the tenth day I call to see if theres any headway in the big case. They say "no you have to wait the 12 days then its sent to you automatically, you'll get an email." 12th day. No email. No contact. I call and told "its actually 10-15 business days." 15th day arrives (today). I call and then was told "we're waiting to hear back from UPS its gonna be another 2-3 days". ...I don't want to be that guy but . I liked TMobile but this prevents me from ever loving them. This is a bad relationship and I'm eyeing divorce.