Billed for a phone that was aupposed to be a free phone!!!

Volandoinc wrote:

How many of you get promised by T-Mobile rubs that you were getting a free phone and then get charge for it on your bill? I was promised a free phone a year ago if I would add another line and every month I have been charged for the free phone. It's so frustrating for dishonest sales people to say one thing and then your bill come out charging for a "free"device. Reps need to be held more accountable as we the customers have to end up paying the bills for their sales tactics!!! I call T-Mobile customer service and get nothing but you signed a contract as an excuse for being charged fir a phone we were told was free. And it does not take off the charge anywhere on the bill. I'm still paying monthly on a free phone that doesn't even work well!!!

If T-Mobile isn't responding to you, file a complaint with the FCC. At the very least, this helps put you in touch with more "upper-management" within T-Mobile. If the FCC accepts your complaint, they will forward it to T-Mobile who must respond to you and address the complaint. No guarantees that your issue will be resolved, but at least it is worth a try. When enough customers demand change to unethical business practices, we can't be ignored as easily. Keep speaking out. 

https://consumercomplaints.fcc.gov/hc/en-us