BOGO buyer beware

T Mobile like to accuse of their customers that they were not following the trade in instructions so they don't have to pay the full amount of the trade in phone.  They always say they have  the best customer service. It was a joke, they don't care how much you spend all these years with them as long as they could scam more money out of you.  I trade in 2 iPhone 7 Plus for 2 iPhone 11 on Oct. They accused me that I did not disable the find my iPhone on my old phones. Most likely that they could kept my old i phones so they could resell them for a higher price and not to pay the $350 trade in amount for each phone to me.  I contacted the customer services  for numerous times and they gave me the same answers take the $118 suckers and They would not give me the full $350 trade in value for each old phone. Buyers  Beware !!!!!!!  Be careful when you trade in with them and they like to make up some story or  to accuse you for something that you did not do. The T Mobile supervisors and the customers service operators don't give a crap about you and even told me that they don't care I filed the complaints to BBB or other consumer agencies.  What a customer service.