BOGO buyer beware

Well, I'm seeing multiple complaints that are just like mine.  We left Verizon to take advantage of T-Mobile's BOGO on the Samsung Note deal in August of 2019.  My husband was hospitalized for over 6 weeks with cancer and his phone died during that time.  He wouldn't have anything but another Samsung Note, so we changed to T-Mobile to get this promotion.  I didn't notice on the invoices until a couple of months after he got home that we were actually charged for TWO phones.  I specifically told the guy at T-Mobile that that's why we were changing to them - to get the Samsung Note BOGO deal.  NEVER did anyone mention any other steps that we had to take to actually get this deal. 

So, I later went back to the same TM store and, of course, that guy isn't there and they claimed not to know anything about the deal and that was that.  Sorry!  So, with my husband dying of cancer, hospitalized for 6+ weeks, and my being the only caregiver for him during the COVID shutdown/quarantine, I was unable to right this wrong thing TM did to me.

Not only did we get rooked, but now I have my deceased husband's phone, for which I'm paying TWICE AS MUCH as I should be, but we also have CRAPPY service in our neighborhood.  Do NOT believe their "coverage map", like I did.  It's total BS and you are made to believe that their service is as good as Verizon's.  NOT SO.

I'm filing a BBB complaint against TM immediately, now that I've learned how they lie to their customers to get their business.  I will NEVER be a TM customer again after I pay of this  ridiculous bill I'm stuck with.