Forum Discussion
BOGO buyer beware
On Oct 16, 2017 my wife and I went to a T-Mobile store to sign up for phone service. We also purchased 2 new Samsung phones because they had the bogo deal. I asked the salesperson two different t...
I had this issue as well. Thought I was getting a BOGO deal, so I did not trade my phones in. Instead, I paid them off through Verizon. Keep in mind, had I had t-mobile pay off my 3 phones, 2 being I phones and one being a Samsung I would've gotten a minimum of 1,200 dollars. Instead I put 400 down on a new I phone 12 pro max and a galaxy note. I was under the impression I was getting a second I phone 12 pro max for free. I asked several times if this was legitimate, if I needed to do anything, if it would be better to just trade my phones in…nope, they kept telling my that the BOGO deal was the best way to go because I'd be getting a phone for free. So I bought it. Should've known that was fake. So they ordered my phones. I called when they text me and told me the phones arrived. Of course when I spoke to the employee over the phone, they told me only one phone was there and they had no idea about my BOGO deal. They told me no other phone had been ordered. This was supposed to be a Christmas gift so I was of course angry. I went to another T-mobile store and luckily found the iPhone, but of course this person had no idea how to search my account, how to see that anything was purchased on a BOGO deal or anything either. Thankfully I got everything squared away before Christmas. I waited 2 months as they stated for the promotion and found out they never put us all in a plan together after about 4 months of paying. I paid additional money that they never gave back once I fixed the plan situation and I still am paying for this BOGO phone that I figured out was never really free. I made an attempt to upgrade and found out I still owe over $800 on a "free" phone. It can't get anymore comical than that! All I can say is I honestly wish I had stayed with Verizon or went to another service. I will definitely not be staying with T-mobile long, they've lied to me from the day I walked into their store and I do not appreciate people willing to lie for the profit of some business they're making minimum wage for.
