Forum Discussion
Can't create T-Mobile ID
Hello, I can't create T-Mobile ID for a week now, since I've bought Home Internet box from them. I receive this error everytime I try to create new ID: We're sorry, we don't recognize this em...
The answer on the other thread is still correct. To clarify, you do need to contact support by calling 611 or sending us a direct message on Facebook or Twitter. The customer support representative will be able to file a ticket for MyT-mobile Registration issues. Those tickets are resolved really quickly and you will be able to log in within a few minutes. If they file the ticket for anything different, it can cause delays in resolution.
Interestingly, I am allowed to sign in here for this forum, but to do so, the system asked for security questions, a password, and an id, which I created. But like the rest of you, I can't get access to an online account for internet only for the same reasons the rest of you are saying. It's so frustrating. I've been trying since mid March. Numerous tickets have been set up too, but I never hear back. so I try the whole process over and over and over….
