Forum Discussion
Can't create T-Mobile ID
Hello, I can't create T-Mobile ID for a week now, since I've bought Home Internet box from them. I receive this error everytime I try to create new ID: We're sorry, we don't recognize this em...
The answer on the other thread is still correct. To clarify, you do need to contact support by calling 611 or sending us a direct message on Facebook or Twitter. The customer support representative will be able to file a ticket for MyT-mobile Registration issues. Those tickets are resolved really quickly and you will be able to log in within a few minutes. If they file the ticket for anything different, it can cause delays in resolution.
I'm glad it's not just me! I'm on month 3 of no resolution and I want to pull my hair out! And we just got notice that in order to retain the $5 discount, we have to move auto pay from a credit card to a debit card or bank account. When I originally set it up, I had to give my credit card over the phone and there was a huge language barrier which made the process very difficult! I don't want to have to do that again. I just want to sign in and have control over our internet account. I like the internet provided but can't stand the service. Every time I've talked to customer service, they say the engineering department is working on the problem but there's no anticipated resolution time frame.
