Forum Discussion
Can't make any payments on T-Mobile website
I received the following text: T-Mobile: As part of your new My T-Mobile experience, your Autopay feature needs to be re-setup prior to your next bill cycle date. To avoid a service interruption...
Bwahahaha. So, I've been trying to get the darn Prepaid account form on the website to work all morning. I tried in Firefox, Chrome, and Edge and kept getting an "invalid request" error (super helpful) after submitting my payment details.
I looked at the response coming back from the form (looking via Network tab in Firefox/Edge debug tools) - its seems there's a validation error with the month of my credit card. It didn't like the leading "0" of the month value. July = '07'.
I was able to pay via phone (they were very patient, but were like “yeah yeah crazy person, you don’t know how to use the internet, would you like us to walk you through the form”).
In short, I can't make a payment online because of incorrect values in their month dropdown and subsequent validation. This new update is not very well done.
