Forum Discussion

pineapple's avatar
pineapple
Newbie Caller
Hace 4 años

Can't make any payments on T-Mobile website

I received the following text:  T-Mobile: As part of your new My T-Mobile experience, your Autopay feature needs to be re-setup prior to your next bill cycle date. To avoid a service interruption...
website payment errors
Mahana's avatar
Mahana
Network Novice
Hace 11 meses

1/8/24 I am pre-paid client and I had the same issue, but was able to resolve it. These are the steps:

  • Buy a "T-Mobile Prepaid refill card" at a convenience store or pay in cash at a TMobile store. Due to my urgency, I bought an e-card (electronic card) from target that was sent to my email within 10 minutes. I paid with my credit card.
  •  Look for the Pin number and enter it in your account. You have two options for that:
    • Call 1 877 778 2106 and follow the prompts to enter the pin number
    • In “My T-Mobile”,  “payment summary” you will find an option on the right that says “redeem refill card”.
  • After that you will find that amount in your “ Available service balance”, which will be used on the date of your renewal.

I am glad to report that it worked and I was able to keep my service active.

I hope it helps for you.

Mahana