Forum Discussion
Can't upgrade my phone online - why?
Has anyone else experienced this? I have a Galaxy S7 Edge and my husband has a Galaxy S7. We also have an old plan (Simple Choice). We are finally ready to upgrade our phones to the S21, but when I t...
Having the same issue, and only now. A few hours ago I was able to as I was comparing new phones. Now, because it won't let me upgrade online, I can't even see the price as I customize the phone I want and see what I can afford. Nothing has changed in my account, life, financial situation, etc in the past couple hours, so I have no idea what's happening.
