Forum Discussion
Complaint about a store?
Who do I contact to file a complaint about a specific T-Mobile store?
you will need to contact the manager who operates the store. If it is a franchisee then you're on your own with whoever owns that location but if it is a corporate store you can contact T-Mobile through a phone call through a direct mail letter or social media.
I was at the T mobile store at Carl D Silver Pkwy in Fredericksburg VA to pay my bill. He had finished serving a female customer he had told me to wait behind previously. After she left, he came out and told me since my face covering was a bandana, he couldn't let me in the store because I didn't have a mask. Another female employee told me per her boss since I was paying cash they could only allow me in by 4 feet and she brought the receipt outside. I had a confederate bandana on and meant no harm and I felt like her boss could be prejudiced against me for wearing it. I have never had any issue in other stores like Wal-Mart or Sheets. I go into truck stops and never ever had an issue. I was conducting business and complying with the state and federal guidelines in a positive manner with out any problems and I felt rejected which is misconduct on this fat supervisor.
