Forum Discussion
Complaint about a store?
Who do I contact to file a complaint about a specific T-Mobile store?
you will need to contact the manager who operates the store. If it is a franchisee then you're on your own with whoever owns that location but if it is a corporate store you can contact T-Mobile through a phone call through a direct mail letter or social media.
Tried to enter a company store without a mask and got screamed at by one of their sales people and ordered out. Wanted to spend over $2,000 on 2 phones but nope, not allowed entry. Masks are useless (we all know that) but mandates have been lifted. I complained online to their corporate people and got an apology call but still nope, not allowed in. All mandates are lifted as of 6/11. Do you think they'll let me in then? I guess I'll find out tomorrow. But local stores are manned by idiots. And the new CEO is into political correctness, so don't expect any good judgment from them anymore.
