Forum Discussion
Complaint about a store?
Who do I contact to file a complaint about a specific T-Mobile store?
you will need to contact the manager who operates the store. If it is a franchisee then you're on your own with whoever owns that location but if it is a corporate store you can contact T-Mobile through a phone call through a direct mail letter or social media.
Today I have had a very difficult time with your T_Mobile store at 1096 Garnet Ave., San Diego, CA 92109. Because I have had service on my T-Mobile Galaxy 7 for a long time, It stopped working on the T-Mobile network in my home and they made arrangements to pickup a new exchange phone at the store on Garnet. Right off the bat there was an issue with verifying that I was eligible to receive the new phone. I can understand that and it wasn't really an issue.
However, setting up the new phone is where the trouble started. It was obvious that the person who was helping me didn't know what he was doing as he couldn't transfer the data off my Galaxy 7 onto the new phone nor get it setup so it would work properly. Now I'm no tech genius, and even though I'm 80, I know when the person is out of his league when he couldn't do the data transfer or set up the phone so it could be used. I waited just over 3 hours and watching him screw around. And as far as I can tell, a lot of my data, pictures, songs, text messages, contacts, and other things I had on the phone are lost and/scrambled up to no end. Finally, it was obvious that things were totally messed up beyond repair and I just couldn't stand it after waiting and watching, that I had to leave the store without either phone, before I completely lost my temper.
I don't know what can be done about this, but you at T-Mobile need to get things resolved as I am now completely without a phone.
