Forum Discussion
Complaint about a store?
Who do I contact to file a complaint about a specific T-Mobile store?
you will need to contact the manager who operates the store. If it is a franchisee then you're on your own with whoever owns that location but if it is a corporate store you can contact T-Mobile through a phone call through a direct mail letter or social media.
Today I went in to switch my service over from Sprint to T-Mobile at the Lees Summit MO on NE Douglas and was treated so very rude by the manager (Jazz). She started by saying that I needed to write a check to pay the bill off that wasn't due for another 3 days. She told me I needed to call customer service on my phone to stop my autopay. She said she was unable to do it and if I wanted to switch the service than I needed to do it. I told her that made no sense and that I was told that when I switched my services to T-Mobile everything would stop and I would just have to restart autopay with T-Mobile. She also said that since I had an attitude with her then she would be unable to help me and then refused to help me. I left the store without switching services and am considering switching my service to Verizon. I will not give my money to a company that hires people to talk to their customers any kind of way. So Dissappointed.
