Forum Discussion
Complaint about a store?
Who do I contact to file a complaint about a specific T-Mobile store?
you will need to contact the manager who operates the store. If it is a franchisee then you're on your own with whoever owns that location but if it is a corporate store you can contact T-Mobile through a phone call through a direct mail letter or social media.
Had such a terrible experience with the T-mobile store in La Jolla, California with someone who claimed to be the manager but was far from being someone who could manage faithful T-Mobile customers, let alone manage a small store. This lady was not only rude to me but I also witnessed how rude she was to the old man in front of me before he (also) walked out of the store. Too bad T-Mobile doesn't take any responsibility for franchise stores, otherwise I'm sure she has had so many upset customers that she would have been fired by now. I'm never going back to that store ever again even though it is the most convenient location for me and my family. we have had 7 years of great service from T-Mobile but sad to say this experience put a big question mark in my head for future transactions and continued subscription.
