Forum Discussion
Complaint about a store?
Who do I contact to file a complaint about a specific T-Mobile store?
you will need to contact the manager who operates the store. If it is a franchisee then you're on your own with whoever owns that location but if it is a corporate store you can contact T-Mobile through a phone call through a direct mail letter or social media.
Today (9/1 at 2pm) i got kicked out by tmobile staff at Fremont store located between Washington Blvd and Fremont blvd in Northern California, San Francisco Bay Area, because i asked questions about 4G tower and network connection issue. I was asking signal strength that i have recently experience. The store manager initially said the old 4G towers would be dropped in a few months, none of the old phones will work and i need to upgrade to the new mobile plan to avoid data priority issue and referred me to online customer agent, who gave me a different answer. The 4G are not dropped in my area. So, i went back to the store tried to verify who is giving me the right answer. Because i need accurate information to make a decision my existing 4G phone will work or not. I have tmobile online agent on the phone and put on speaker phone waiting for the store manager. I wasnt mad or cursing anyone. She became impatience and said she does not need to talk to anyone. She asked her male staff to kick me out. Both of them, she (the store manager) and the staff said i have to leave. All i want is to find out what information is accurate before making a decision about my devices and my plan. All the staff have to say is they dont have all the answers, and please reference information from 611 online customer agent. They are more experience in this subject matter. Instead the store manager treated the customer like a criminal. Please leave !!
i wasnt too upset , but i need to report about the staff behavior
u were not there...actually, it could be pretty upsetting. The staff said to an existing long term customer. What else you need , anything else, walk me out, open the door. Please leave. and said it again . Please leave . (JUST got kick out by asking questions)
