Forum Discussion
Death Disconnect Policy
How is it that you do bundle pricing and encourage people to be on the same account but you don't honor death disconnect for a line on the account but only if the account is in that users name? It la...
My Mother in Law passed away in Aug. I called in Oct I beleive once we got things settled to cancel her line, they said I had to pay out the contract. Needless to say I am still paying on that phone and I have been with Sprint/T mobile for at least 10+ years. Very disappointed.
Sandy
