Forum Discussion
Employee lied
I spent 3 hours in the store on 2/16 and the employee lied repeatedly as to what my bill would be. I have a signed contract stating the amount of 130.00. When I recieveed the bill it was 180.00...
That is quite the price difference! We will want to take a closer look at your account to see what the discrepancy is here. If you have a moment. Por favor contáctanos so our care teams can pull up your account and see where this extra $50 is coming from.
Yes, one of my former student, Sej at ***-***-****, who I went out of my way to help to prep for certification exams, etc. got a job for T-Mobile and called me. He said that he could get me a senior discount and a free line, upgrade my phones, etc. and it would cost me $145.52. All this is documented in the text messages he sent to me. My cost is now $192.52. I called and texted him about it and he said he was going to take care of it. After four months, it has not been taken care of and now he does not return my calls/texts and has even blocked me after I continue to inquired about the difference and why it has not been resolved. One of the classes I teach is in customer service and this is TERRIBLE customer service. So that what it comes down to, lying to get customers and business?
