Forum Discussion
Expiration date bug for Legacy Pay As You Go?
I've had a back-up T-Mobile Legacy Pay As You Go with Gold Rewards account for more than a decade. Early this year, in 3rd week of January 2021, I refilled another $10. After refilling, I saw the e...
Many thanks @hellokitty04! I ended up calling customer service and spent 45+min on hold and then another half an hour getting the situation resolved. It looks like they were able to correct it in the new system and my balance expiry is in 2024 now.
Like you, I also get charged 10c quite often but it seems to be happening whenever I log in and need to get a OTP. So I guess I'm being charged for the text message that is used to verify my T-Mobile ID.
Thanks again for sharing your experience - all the best!
