Forum Discussion
Family Account settings not taking effect.
Family Account settings not taking effect. I've setup allowed numbers and I've blocked all time access and even tried to disable the phone but data still works. The phone I've set it up on can st...
Hmm. That's interesting it doesn't just keep you within the app when you try to make changes. 😕 I believe we're at a point where we'll need to have you Community-2153 and have our Care team file a Help Desk Ticket. That'll get our web team to take a look at your Family Allowances on the back end.
I have done it over and over & like a nut, I save it twice in a row to be sure. Sometimes it works great & she'll be on the phone at 11:00 when it will cut right out. People will get a message saying calls are not allowed on that line. Other times, calls will go on all night no matter what I do. I've turned the phone off online & nothing. I've spoken to reps & they said "looks good from here." I don't know what else to do. There has to be something that can be done about this. I'm tired of relying on the Family Allowances to shut down the phone & then hearing her talking at 1:00 a.m. & not on WIFI either. And no, taking the phone at night isn't an option as she listens to music to sleep.
