Forum Discussion
Fraudulent activity by a TMobile employee switching my SIM # to a new device to steal funds
Hello, Sorry for the long post to follow. Here is what happened to me recently. On Sunday 1/19/2020 around 2:30pm, I noticed that I lost T-Mobile network connection. Everybody around me, in...
Gosh, that's a nightmare of a situation especially considering you may not be able to get those funds back from coinbase. I know that with every day passing you need more answers. Unfortunately, this is a situation that only our fraud team can handle. I hate to repeat the same info you've been given multiple times, but we have to allow the fraud department to research what exactly happened which will determine the outcome.
I don't have coinbase, but is there provision for 2fa other than sms? Using SMS for 2Fa is a bad idea if you have something vital. I would suggest using at least TOTP instead of sms. With TOTP, even if someone SMS hijack your phone, they won't have the TOTP. I would recommend going further and use a hardware key.
