Forum Discussion
How to Activate Samsung watch LTE
I need to activate a Samsung watch LTE
Just got the problem resolved. The message had been that the network
couldn't be set up from this device... So I took it to a T-Mobile store and
had a great manager who figured it out. We needed a device to activate the
cell network. We popped out the sim from my phone, put it in his Samsung
phone, went through the process, got the network activated, put the sim
back in my phone. Just re-paired it and it's all good. It's crappy that
it wouldn't set up. These should come already set for the network so that
they just need to pair it and customize it. But it's working now. Jay at
my local T-Mobile store was awesome and determined to solve this puzzle!
Seems to be doing exactly what we'd expected!
It took 5 visits to a T Mobile the store to activate LTE on my Samsung Galaxy Watch. Before changing carrier and purchasing 2 new iPhone 11, I researched the issues I thought would occur changing carrier and transferring from an Android Samsung phone linked to the Galaxy Watch.
During the second visit, agent 2 set up the Galaxy Watch and a call was made. Some days later I discovered the Galaxy Watch was still connected LTE to the previous carrier so I deleted it from the watch. However, the issue was the eSIM in the Galaxy Watch was locked to my previous network.
During visit 3 it proved impossible to change this online but agent 3 at T Mobile was persistent and my previous carrier finally agreed to unlock the eSIM which took about 4 days. Because of other commitments, I did not manage visit 4 with T Mobile until a week later.
I explained the problem to agent 4 in the store who was adamant it was not possible to have LTE on a Samsung Galaxy Watch connected to an iPhone and the only available connection was Bluetooth. A manager also confirmed this. Their assertions did not match what I had previously been led to believe from my research concerning issues changing from Android to an iOS phone.
At home, I printed out from the T Mobile Support Web pages “How to Activate Samsung Watch LTE” on the T Mobile Network and went to the store for the 5 time with the printout. Sadly agent 5 was of a similar mind to the manager and agent from the previous visit. He refused to read what I had printed from the T Mobile Support pages, look it up for himself on the T Mobile Support pages or call the Support line saying "that was not his job". I asked if he was refusing to set up the LTE on my Galaxy Watch to which his response was "what do you want me to do?" I said we would follow the procedure set out in the T Mobile Support pages I had printed. I instructed him how to do this while he also attended to another customer. The eSIM was activated on the Galaxy Watch and the T Mobile network was available. The agent had walked away attending to another customer and showed no further interest which was a sad comparison to my previous carrier where the agents were courteous and after completing any transaction would walk you to the door with "thank you for your visit".
At home, I completed the LTE setup on the Galaxy Watch by selecting the T Mobile network and restarting the watch. I turned off the iPhone 11 Pro Max and called my T Mobile number from a landline. It works just fine.
I appreciate that the attitude of its staff reflects on the company itself and the employees will vary in both attitude and skills. For me, what was most concerning was the adamant attitude "that can't be done" rather than accepting their knowledge was incomplete and refusing to go beyond their existing knowledge. The next customer with a similar issue at this particular store will not be given the correct information so please use the information on the T Mobile support pages if you want to connect LTE on an excellent Samsung Galaxy Watch to an Apple iPhone.
