Forum Discussion
How to file complaint about billing issue
Am really super frustrating with Team expert's manager Marcus. I called back in Sept 2022 to have T-Mobile STOP charging me for Statewide Int'l calls for $15 per month. This is for voice and Im Deaf ...
There is a cap on the credit you can receive. It's literally listed in the Terms of Service that you sign when you join T-Mobile.
As mentioned in the DM you sent. Reach out to T-Mobile on Facebook or Twitter through a direct message. They start off at their 2 support. They can escalate your complaint to the Executive Team at your request if you aren't happy with the resolution they offer.
NEW SERVICE. Order placed on 8/13. Promise of delivery 8/16. Order on hold and if I didn't call wouldn't have been processes on 8/16. 1 day shipping and promised by a supervisor for 8/19. Tracking number emailed saying 8/20 by 7pm. Contacted UPS @ 440 to 450pm. Was advised package was lost and still in Kentucky. 3 way call with UPS, Tmobile a myself. Tmobile Supervisor (From USA) advised to go to store. Will cancel order and I would get credit. Also called store @ 1230 Coporate Drive. They were great. Issue is that because the phones still showing in delivery process, I would have to put down a deposit. Was advised per Supervisor (USA) that they will be no additional charges. Store gets involved and speaks to Tmobile CC (Non USA) and all you hear is excuses. "Upon looking" "Upon this" "Seeing what we see". Yet spoke to numerous Supervisors (Non USA) and all say I have to wait 5 to 7 days. Not happening. UPS verified they have a case in since 430pm this afternoon. TMobile non USA says I have to wait until tomorrow to call UPS. Even after UPS verified they have a case in. Needless to say, I am going to the store. I will get my phones. I will continue to call and be a pain like the "Extended Warranty" people.
