Forum Discussion
How to fix significant delays of messages sent using the email to SMS service?
Sprint customer here. About a month or 2 ago, I started noticing that some messages sent using the email to SMS service can be significantly delayed. I've seen messages delayed up to (and possibly ...
I actually (think I) solved this problem by working around it. I switched from using email-to-text to an AppleScript that tells the messages app on macOS to send the SMS.
My only concern there is that my phone may need to have either a WiFi or data connection in order for the SMS to be sent, which makes it no better than an iMessage, but from what I’ve heard, the ability to send/receive SMS without a data connection is going away with the decommissioning of the 2G network anyway.
I called 611 and spoke to a support rep. In my use case, the email is being sent to ###@tmomail.net for business notifications. It turns out that this gateway is being exploited by spammers to send bulk email, so T-Mobile has installed a spam filter, which can fall behind. Some takeaways:
- Filtering was installed recently, around July.
- Migrate to short codes, it is better supported.
- Methods for authenticating Email (to avoid getting caught in spam filters) won’t prevent it from being scanned.
- If spam levels decrease, the service should become more responsive.
- This method of sending SMS is considered unsupported.
Hope this helps folks.
