Forum Discussion
I was promised a third line for free and didn't receive it.
Hi. I joined T-Mobile last week with my family on a Magenta® MAX 55+ program. Among the various conditions that we were offered, we were told that if we move with three lines, the third line will be ...
They did the same thing to me! Promised me $47/line with 3rd line free with Magenta Max. They always say my bill will be updated within 24 hours.. several customer support agents and a month later I'm still being charged over $300. It's ridiculous! And I also tried the $800 trade in for the iPhone 13 Pro Max but they're showing my iPhone 11 (which I just got last year) is only worth $200. I wish I never switched to T-Mobile. They're all liars! Each customer support person I talk to gives me a different answer and they all promise whatever they want whenever they want. And if you show the next agent screenshots of it, they'll just say "Oh sorry about the miscommunication with our other agent but we're unable to honor that promotion"
Then WHY DO YOU HAVE IT ADVERTISED??? One simple google will show you $47/line with 3rd line free!
