Is this what being a T-Mobile customer is like?

T-Mobile Is a nightmare. Everyone should write a letter and complain to the FCC. I plan to complain.

I have had so many issues with this company I would not know where to start.

They lie.

They  advertise promotions to get your business and don’t tell you about all of the “additional” charges you will incur. 
The bill is purposely misleading and confusing.

I was supposed to get a promotion for a $100 virtual gift card. They denied my application. I have no idea why. False advertisement!

 They are scamming the public. They put hidden fees in the billing. When you speak to customer service every person gives you a different answer about your bill, or an issue. They promise you a price one month and then surprise. the bill is higher the next.
Customer service sucks. I waited to talk to someone for over an hour. Finally spoke to someone and we got disconnected. She never called me back. This happened twice.

They also refused to let me make a return through the mail even though I am disabled and had nobody to help me drive to the mall. 
I hate this overpriced company who does not care about customers. 

 Consumers need to complain to the FCC- SEEMS LIKE NOBODY IS OVERSEEING THESE  CELL PHONE COMPANIES. Maybe we should complain to the Better Business Bureau.  Hopefully someone will listen and possibly regulate these companies practices and help the consumers.