Forum Discussion
Loyalty a one-way street
I've been a loyal customer for many years and mostly happy customer too even though there have been hiccups in service coverage. I just loved the quick and efficient customer service, and how the my ...
It sickens me to learn there is a pattern of poor, unexcusable bad service to longtime customers 14 yrs for me. I have had to deal with problems with my bill since I switched from 4 lines to 1 this past June. I feel like I am being hustled time after time whenever I have a customer "service" experience! Telling me each time I 've got you taken of only for me to call back concerning more ridiculous problems with my bill. well I've had it.. the last person did not come back to the call and I waited awhile before hanging up. She was on the phone with me for an hour. They've made 100s of thousands of $ off me...in addition to service, I've purchased 5 phones in the last 6 yrs or so. My service until the last year was superb. Don't now what they have done to now be so frustrating and poor at resolving issues.
It's incredibly sad and disappointing!!!!!
M
