Forum Discussion
My T-Mobile Login Loop Bug
Dear Friends, I just battled for days (and now overcame!) a login loop issue while trying to log into My T-Mobile. I post this here on the off chance that it will help some other poor, con...
Thanks for the heads up. Thanks to the forced (and broken) change password, I wasted so much time in the last few days with the stupid "The provided user_id is not found" error.
This bug is still present in recent and current versions of the T-Mobile Android app. Just read the numerous negative reviews on Play Store, which I bet no T-Mobile app/web developer or customer service pay attention to, since the bug is still present AFTER SIX MONTHS.
The app (which I believe is basically a web browser rendering engine, instead of an app with fixed layout and functions) has been very erratic lately. I keep getting B&W text with no buttons and webpage not available error "http://ma.web2go.com/" ERR_CONNECTION_TIMED_OUT
Changing password via web seems to work better on the web, after a few retries (something I've grown accustomed to, which says a lot about T-Mobile's web/app UX quality and reliability).
