Forum Discussion
NEED HELP - Ported from Verizon and unable to receive any SMS texts from Verizon phones, all else fine
Six weeks ago I switched 4 phone numbers from Verizon to T-Mobile and purchased 4 new phones. While the other 3 work fine, mine has a very specific issue that no one has been able to resolve. I can...
I did finally get resolution. It took filing a formal complaint with the FCC: https://consumercomplaints.fcc.gov/hc/en-us. Within two business days, I was contacted by a person with the T-Mobile Executive Response Team. He confirmed that all the normal troubleshooting had already been attempted. Then we did some test texts from a couple Verizon phones and an engineer was able to track down the issue. I'm not sure exactly what it was, but once the issue got elevated to the right people, it was fixed satisfactorily.
My advice: First go through the process of normal troubleshooting, but if the issue persists, don't hesitate to file a complaint with the FCC to get it elevated to a higher level with engineer involvement. Worked for me.
