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Thanks, I wrote a letter to customer relations in NM that I will mail tomorrow. I called customer service and the rep never could understand what I was talking about. I asked for a supervisor, she put me on hold for a few minutes them came back on caliming she was a supervisor and not the same person I just talked to. Funny because she sounded the same and relayed the same things with the same tone and phrases as she did before attempting to impersonate a supervisor.

Really bad customer service so far.