Forum Discussion
No monthly discount for loyal customers?
I asked for a monthly discount from a Tmobile customer service rep today and just to find out that they do not have any. He just advised me to go to this community blog with the hope that a Tmobi...
Hola @magenta8266619
We greatly appreciate your loyalty! While we may not have a standard loyalty credit we can offer folks that have been with us forever (I do like that Idea) we often find ways to show our customers we appreciate them like what @snn555 posted. We appreciate your feedback on this and I will make sure it is heard.
Every carrier appears to favor new customers rather than existing (loyal) customers most of the time. This is especially true when you want to "upgrade" devices. All the BOGO deals always have the restriction that you must add a new line (or more) to qualify, effectively limiting it to new customers and excluding existing customers. This means someone who has stuck with the carrier for 10 years or more even though they are loyal if they want to upgrade their device and not pay full price their only option is to switch carriers, locking them in for 2 years (as most BOGO deals are monthly bill credits applied over 2 years), at which point you could switch to another carrier to take advantage of another offer for 2 more years and on and on.
If you get locked into a 2 year commitment to get upgrade promotional discounts anyway then why not offer these to existing customers without the requirement to add lines? Unless they really don't care about LOSING existing customers only GAINING new ones
