Forum Discussion
No monthly discount for loyal customers?
I asked for a monthly discount from a Tmobile customer service rep today and just to find out that they do not have any. He just advised me to go to this community blog with the hope that a Tmobi...
Hola @magenta8266619
We greatly appreciate your loyalty! While we may not have a standard loyalty credit we can offer folks that have been with us forever (I do like that Idea) we often find ways to show our customers we appreciate them like what @snn555 posted. We appreciate your feedback on this and I will make sure it is heard.
T mobile was named T Mobile in the USA in July of 2002 We Have been loyal customers since Dec of 2002 and I too after all these yrs and about $20K plus of business that I can not get my bill any lower than $100 for 2 unlimited lines no 4g Hot spot. So T mobile is telling me that Military or customers age 55 Plus can pay at least $30 a month less than me who has been with them 17 yrs since they opened in the USA !! ?? It makes no sense what so ever on any business level to not give customers their oldest some type of brake for there EXTREME loyalty this is what has made T Mobile a success in the years when they needed us.
Please get with Whoever makes this decision MR Legere or the ones in charge below him and let me pay $70 or lower for two phones unlimited no one deserves it more than your oldest few hundred or thousand customers, And we know you have the list search query print walla, This should have been done a long time ago an email and text Saying THANK YOU for your loyalty and for that Loyalty here you go $, No Excuses :-(
And as for barcodeable's comment above me maybe he hasn't been so loyal 17 yrs, and T Mobiles ALL-TIME HIGH RECORD, LOW CHURN best-ever Q1 2019 Revenue $8.3 Billion and record Q1 2019 Net Income of $908 million up 35% in Q1 2019. I don't think it will hurt to give those few loyal customers 10 yrs 15 yrs plus some appreciation !!
