Now being charged higher installments? why?

syaoran wrote:

This is primarily a peer help forum for customers to seek help from other customers.  No one here has access to your account.  You will need to speak with Customer Care by calling 611 from your T-Mobile line or reach out to T-Mobile via DM on Facebook or Twitter to get someone that has the ability to look at your account.

Yes just curious if anyone else had an issue.. since so many of us had issues ordering this phone.

Just seems irergular that Tmobile can say the trade-in had an issue then upcharge a customer without the ability to return my older phone, etc. and send them back the new phone.

Seems the agents have fixed the issue. They say the trade in error was technical… i wonder… mabe it is becuase I complained…  anyway, seems they will provide the promotion back on.  I hope so.