Forum Discussion
Promotional Trade-In Credit Never Applied to Account?
Several months ago, I moved from Sprint to T-Mobile and traded in my paid-off, fully functional and cosmetically near-perfect iPhone XR during a promotional offer to “Get an iPhone 12 on Us” with any...
Same thing happened to me in a T-Mobile store. I traded in a Sprint iphone last summer for a $730 credit towards a new iphone for the same price. They are continually billing me for half the amount, no matter how many times I have complained. They keep telling me it's resolved and it never is.
I’m really close to filing a “bait-and-switch” complaint with my state Attorney General’s office.
