Forum Discussion
Promotional Trade-In Credit Never Applied to Account?
Several months ago, I moved from Sprint to T-Mobile and traded in my paid-off, fully functional and cosmetically near-perfect iPhone XR during a promotional offer to “Get an iPhone 12 on Us” with any...
I have been with this celll company more than 20 years. Last October I called their 611 number and I bought an IPad from them on a promotion that I was told I would get. To make the long story short, I was never given any monthly credit. I was told the representative sold me the iPad under a promotion that I couldn't get. I was told I would need to call every month and they would apply the credit but there was no other fix for this. I been calling every month till this month told they would no longer give the credit or stand behind the price they sold it to me. I was told the only reason I was given the company credit in the past was to get me off the phone. I have turned them over to the FCC as well as BBB
as soon as I am able to pay this equipment off I am done with them.
