Forum Discussion
Switching from Verizon to TMobile was a terrible decision!
Deceived by TMobile and now they will not honor it. Bought a new phone while with Verizon and then months later decided to switch my family over to TMobile to save some money. TMobile acted like brin...
I have had to sacrifice hours of my time both personal and from work to try and get this issue resolved, plus gas at my expense running back and forth to the TMobile store just for this issue. This is where I feel that TMobile has a responsibility to resolve this and replace my device or forfeit the cost that it will take me to switch back to Verizon.
They are forcing me over a barrel. I either buy a new phone for $900 from TMobile to resolve the issue (when they are the ones who told me that I would have no issues bringing my phone from Verizon over)...or my second option is to pay off $1200 for a promotion that I unfortunately accepted when transferring from Verizon, which was 3x Free Samsung Galaxy 4 watches since my wife, daughter, and I all had newer Samsung S21 and S23 devices. In order to go back to Verizon, I would now have to pay the cost of those 3 watches.
