T-Mobile Bait and Switch scam on December 2021 "Free" upgrade to IPhone13 + airpods

If you go to the Better Business Bureau website, it prompts you to answer questions, and then there is a spot for a narrative. I explained the situation, sent screenshots of the emails that I had received, calculated the exact amount I wanted refunded, which included the amount I had paid AT&T for 4 phones that they lied about not receiving, the amount I was overcharged monthly for service and for the phones that they said were free. So, I, miraculously, got a call from T-mobile, and we agreed upon a Visa card for the amount I had paid AT&T, a credit for ALL of the overcharges, and an additional credit that I asked for because of all the hours of my life I will never get back, dealing with their bullsh*t!  I am now on a special discounted monthly rate, but still have a lot of credits to use up. So, yes! I am still with T-Mobile. Once the money runs out, I will decide whether my new rate is worth it, 

Had I not involved the Better Business Bureau, NOTHING would have happened! They are awesome!! I also filed a complaint with the FCC, perhaps the combo is what got T-Mobile to respond. GOOD LUCK! They need to pay back all of the $ for all of the scams!!