Forum Discussion
T-Mobile Experts aren't experts. What can be done?
T-Mobile's approach to transparent customer service falls short on many of the basic tenets commonly used in the tech industry today. Rather than continue to gripe about the shortcomings, I thoug...
Sorry that you've had this experience. When a T-Mobile Agent says "Family Plan" it doesn't necessarily mean that you have a Simple Choice Plan. It can be an account with T-Mobile One Plan but with multiple lines. The One Plus feature is now at $15/line.
