Forum Discussion
T-mobile never stopped billing me even months after account closed!
Hello, I need help and T-mobile customer service on the phone is very difficult to talk to. Although they are nice, and they seem eager to help, they do not understand the problem and they kee...
Try reaching out to the T-Force Team via social media. They have a lot more access to things beyond the ability of Customer Care reps. Give them a few days to respond when you send them a message but they will get back you.
Writing a letter takes ages to get a response, and they will most likely just tell me to call in. I don't see why I have to spend so much of my time on this just for T-mobile to register that I canceled and therefore no longer need to pay. I understand what you're saying about preserving my legal rights (I am a lawyer), but the idea of going through this hassle just to refund money they shouldn't be charging is really irritating.
