T-MOBILE support does not speak English

magenta2504706 wrote:

Five phone calls to fix a simple problem and no one speaks English.

They are reading canned scripts in broken English: "Thank you for patiently waiting", but there is no ability to communicate with them.

I keep asking for a U.S. representative or someone who speaks English and they transfer me back into the same queue.

Is this some kind of joke?

 

Is anyone aware of how to get a hold of a U.S. representative, even long enough to cancel service?

I've had enough of this and will be switching to AT&T

Calling T-Mobile is really frustrating, and the best option is in store help.