Forum Discussion
The worst customer service
I waited 1hr and 5 min until I got my call answered, for then be transferred to another line and 40 min and I am still waiting for any signs of life. T mobile use to be good, I have been with them ...
T-Mobile chat support is subpar. They couldn't even tell me where to find documentation explicitly explaining how trade in credits are applied. They just kept regurgitating what my bill is and information I already know. They chat in scripts and canned responses which is infuriating for someone who has common sense.
I experienced this with both a agent and supervisor.
