Forum Discussion
The worst customer service
I waited 1hr and 5 min until I got my call answered, for then be transferred to another line and 40 min and I am still waiting for any signs of life. T mobile use to be good, I have been with them ...
Today I called the Portero, SF location to inquire about flip phones. I was told they had a phone, so I went to the store. There were no phones on the floor, the sales associate was less than pleased to help us. When they returned with a phone in the box I asked to look at it, they said they couldn't open the box, and had to sell it to me. When I asked more questions abut the phone, they said, "It's a flip phone, you should know about it." I asked to speak wit a manger. I was told the manger was at lunch. The associate was extremely unhelpful and dismissive. I told them this was poor customer service and they said, 'I could leave."
Once again, T-Mobile continues to exhibit poor service.
