The worst customer service

alabamapastor wrote:

I waited 1hr and 5 min until I got my call answered, for then be transferred to another line and 40 min and I am still waiting for any signs of life. 

T mobile use to be good, I have been with them more than 12 yrs, but I think is time to move on. They blame the Covid but today sept 9, 2021 they could get contract with another call center and get it solve. Time still counting while I write 42 min.

It even is horrible for pre-ordering a device. I preordered a Pixel 8 Pro and assumed that I would have it in my hand by launch date(Today) , I was wrong, it hasn't even shipped yet. I contacted customer service, they told me, it's only for if you are a certain color. So beware, they don't care!