Forum Discussion
The worst customer service
I waited 1hr and 5 min until I got my call answered, for then be transferred to another line and 40 min and I am still waiting for any signs of life. T mobile use to be good, I have been with them ...
How do I get all middle manage fired for their stupid lousy customer service training. Politeness over solving problems.
Promising a certain deal then consistanly going back on their word. Same after 20 years of being with them, its not worth it anymore. I would rather try a small company and start all over again.
They refuse to honor their word.
They have new child execs who are fresh out of college and have no ethics or history of customer service.
They know nothing and couldn't care about the customer.
What the stupid corporate execs would rater loose 10 people and not understand that when you loose one customer it is like loosing 20 plus because each customer you loose will tell at least 20 others. It takes a minimum of 20 new customers to offset the loss of just one customer.
Too Bad I used to love t-mobile because of their people. I dont want to talk to anyone outside the US nor do I want to talk to people who can't make decisions. Their overseas managers can't either.
T-mobile needs to fire their entire top tier management bring back the old timers who cared. Stop wasting money on slick ads.and start delivering good service again.
RIP. T-mobile.
