Forum Discussion
Trade in Issues
I got the iPhone 12 pro Max and traded in my iPhone X for the $830 promo. I mailed my device on November 24th, walked into the post office and got a receipt for proof I dropped it off. I got the retu...
So I'm interested to see what happens. my issue is the same even the dates are exact. Only thing is I checked USPS tracking number and it says delivered 12/3. I received a text today stating i needed to return my phone or I lose out on my promo credits, which I don't understand since they've had the phone since the 3rd. Also I added a screenshot of the address from my return label.
Hi All! I just wanted to share my trade-in experience since it seems as though I might be able to ease some concerns.
I remotely made the switch over to T-Mobile back in November, 2020. Signed all contracts via e-mail and waited (impatiently;) for our new iPhones to arrive. They arrived in about 6 weeks (back-ordered pro max) and we ported over our numbers with no issues at all.
I was unable to locate my return shipping labels via the link provided however, one quick call and an expert e-mailed them right over. We packaged and shipped out our trade-ins on 1/14/2021, they arrived at the Assurant warehouse in TX on 1/20/2021 and we actually scanned and accepted on 2/1/2021 and 2/5/2021. It seems as though the whole trade-in process is currently taking approximately 3 weeks. Not bad considering all the holiday promos, and limited resources due to the pandemic. Kudos to all the people working so hard.
To date, we have received an initial “market value” credit to our account/bill and are awaiting our P27 promotion to be applied for the recurring monthly credits to appear.
All in all, I am extremely happy with the level of care and consideration I have received thus far.
