Forum Discussion
Trade in Issues
I got the iPhone 12 pro Max and traded in my iPhone X for the $830 promo. I mailed my device on November 24th, walked into the post office and got a receipt for proof I dropped it off. I got the retu...
So I'm interested to see what happens. my issue is the same even the dates are exact. Only thing is I checked USPS tracking number and it says delivered 12/3. I received a text today stating i needed to return my phone or I lose out on my promo credits, which I don't understand since they've had the phone since the 3rd. Also I added a screenshot of the address from my return label.
Tmobile never gave me my $800 credit and took my iPhone Xs last year. I was told there was one day delay from my end, but they guaranteed that I would get my monthly and one-time credit the previous year itself. They never honored the $800 trade-in. Keep telling me to wait, and the issue is escalated to management, that I will receive a call tomorrow. But that tomorrow never comes.
