Forum Discussion
Unable to make payment
I want to pay my bill but your system does not want to accept it. Your system shows "Enter a valid card number" or "Enter a valid routing number" for the cards/accounts that have been used for a ...
Same problem here for 2nd month in a row. Called Customer Service and it took 4 times explaining the problem for the girl to understand, even after walking her through the Pay My Bill process and explaining the steps as I proceeded. The payment method is still in the system as customer service can see it but it's not showing up online (Add a payment method) is shown but it won't allow adding the same card back in . (Invalid card number).
Someone needs to fix this problem.
Gracias
